Customer Success Specialist​

Long Beach, CA
Full Time
Entry Level

Join Our Team as a Customer Success Specialist – Champion Client Satisfaction and Build Meaningful Relationships!

Are you passionate about helping others, solving problems, and ensuring customers thrive? We’re looking for a proactive and empathetic Customer Success Specialist to join our growing team. In this role, you'll serve as a trusted advisor and support system for our clients—empowering them to get the most value from our products and services.

Why You’ll Love This Role

  • 💼 Comprehensive Training & Onboarding: Whether you're experienced or just starting out, we provide the tools and support to help you shine.
  • ⏰ Flexible Work Options: Full-time or part-time opportunities with hybrid or remote flexibility.
  • 📈 Career Development Pathways: Clear growth opportunities into account management, customer experience, or leadership roles.
  • 💰 Competitive Pay Structure: Base salary plus bonus incentives for client satisfaction and retention.

Key Responsibilities

  • Serve as the primary point of contact for customer inquiries, onboarding, and support.
  • Build strong, lasting relationships with clients by understanding their goals and needs.
  • Ensure clients are successfully using products/services and provide ongoing guidance.
  • Resolve customer issues efficiently and empathetically, escalating when needed.
  • Monitor client engagement and satisfaction, and take proactive steps to improve retention.
  • Collaborate with internal teams (sales, product, support) to deliver a seamless customer experience.

What We’re Looking For

  • ✔ Excellent communication and interpersonal skills
  • ✔ Strong problem-solving and conflict-resolution abilities
  • ✔ Organized, detail-oriented, and tech-savvy
  • ✔ Customer-first mindset with a proactive approach
  • ✔ Experience in customer service, account management, or support is a plus (but not required)

Perks & Benefits

  • ✅ Paid training and professional development opportunities
  • ✅ Health, dental, and retirement benefits
  • ✅ Incentive bonuses and recognition programs
  • ✅ Team-oriented environment with room for career growth

Ready to Make a Real Difference for Customers?

If you're driven to help others succeed and want to be a part of a positive, customer-focused team—we’d love to meet you!

👉 Apply now to become a Customer Success Specialist—where every interaction is an opportunity to create impact.

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